About Our In-Home Care Agency Team in Seattle, WA

Winnah Javier-Fajarillo, BSN, RN

Chief Executive Officer
winnah@akindheartinc.com

A Heart-Driven Leader in Senior Care

For Winnah, caregiving is more than a profession—it’s a deeply rooted calling shaped by her upbringing, values, and unwavering commitment to serving others. As the Founder and CEO of A Kind Heart Healthcare Services, Winnah brings a unique blend of Filipino values and American healthcare excellence to ensure that seniors receive not just care, but compassion, dignity, and love.

From the Philippines to the U.S.: A Journey of Dedication

Winnah’s journey into healthcare began in the Philippines, where she trained as a registered nurse and developed a profound respect for elder care. In Filipino culture, elders are cherished and cared for within the family, a value that was instilled in her from childhood. Inspired by her grandmother’s kindness and generosity, she carried this deep sense of respect and service with her when she moved to the United States. Determined to continue her passion for nursing, she re-earned her RN credentials in the U.S., dedicating years to working in hospital settings. However, her heart always gravitated toward seniors, and she saw an opportunity to make a greater impact beyond hospital walls—one where care could be more personal, meaningful, and rooted in connection.

The Birth of A Kind Heart Healthcare Services

With the encouragement of her husband and the unwavering support of her two children, Winnah shifted her focus from acute hospital care to helping seniors age with dignity in their own homes. This vision led to the creation of A Kind Heart Healthcare Services, an agency built on the very principles that shaped her life—respect, compassion, and a belief that every senior deserves to be valued, heard, and loved. “We strive to create a nurturing environment where every client feels valued, respected, and loved,” Winnah shares. “Our vision is to be a beacon of hope and support in the community, fostering connections that enrich the lives of seniors and their families.”

A Legacy of Compassion

Winnah’s passion, leadership, and unwavering commitment to senior care continue to shape A Kind Heart Healthcare Services into more than just a home care agency—it is a lifeline of support, love, and dignity for seniors and their families.
Looking to the future, Winnah hopes to expand A Kind Heart’s impact on the community, further strengthening its mission of compassion and service. A Kind Heart remains deeply committed to giving back, believing that care should have no boundaries.

Bernard Fajarillo

Chief Finance Officer
bernard@akindheartinc.com

As the Chief Financial Officer (CFO), Bernard brings a unique blend of business expertise, construction knowledge, and a deep understanding of senior care needs.

With a degree in Urban Planning and Architecture and a minor in Construction Management, Bernard has dedicated the past 24 years to building and shaping care environments. As the founder of his construction firm, he has played a pivotal role in assisting nearly 500 Adult Family Home (AFH) owners in creating safe, functional, and senior-friendly living spaces.

Through this work, Bernard gained firsthand insight into the challenges seniors face in residential care settings. His top priority has always been ensuring safety, from thoughtful structural design to accessibility features that promote comfort and independence.

Bernard applies his expertise to enhancing senior care beyond construction—ensuring that the agency operates with financial strength, sustainability, and a continued focus on delivering high-quality, person-centered care.

With his strategic leadership and commitment to senior well-being, Bernard helps A Kind Heart continue its mission of providing compassionate and safe care environments for those who need it most.

Ian Francis

Operations Manager
ian@akindheartinc.com

As the Operations Manager, Ian brings a strong foundation in healthcare, leadership, and a deeply personal connection to senior care. With a Bachelor of Science in Nursing and extensive experience in both government and private sectors before joining the company, Ian has dedicated his career to ensuring operational excellence while keeping compassionate care at the heart of every service.

For Ian, senior care is not just a profession—it’s a lifelong passion shaped by his upbringing. Growing up, his grandparents lived with his family, becoming an inseparable part of his childhood. Their stories, wisdom, and presence instilled in him valuable life lessons that continue to guide him today.

"Through those moments, I realized that simply being there—even just to listen—brings them so much joy," Ian shares. This profound understanding of emotional connection and dignity in aging has become the foundation of his leadership at A Kind Heart.
More importantly, he reminds every team member of a core philosophy: “Care for our seniors as your clients, but love them as family.”

With Ian’s leadership, dedication, and deep respect for seniors, A Kind Heart Healthcare Services continues to uphold its mission of compassionate, family-centered care—one kind heart at a time.

Ryan Lambers

Client Relation Manager
ryanl@akindheartinc.com

As the Client Relations Manager, Ryan is dedicated to fostering strong relationships with clients and families, ensuring they receive the personalized support and guidance they need. With a Bachelor of Arts in Business Administration and extensive experience assisting clients in the Adult Family Home business, Ryan brings both expertise and a deep understanding of senior care operations to his role.

At the core of Ryan’s work is a passion for client advocacy and relationship-building. His goal is to ensure that every individual and family who reaches out to A Kind Heart Healthcare Services feels heard, valued, and confident in the care they receive. Ryan routinely reaches out to clients and personally visits them to ensure that the services provided meet the highest standards of care. His hands-on approach allows him to gather valuable feedback, address concerns, and maintain strong client relationships built on trust and reliability.

With his expertise, professionalism, and commitment to client satisfaction, Ryan plays a key role in upholding A Kind Heart Healthcare Services’ mission of excellence in senior care.

Princess Capistrano

Care Manager, Home Care
princess@akindheartinc.com

As a Care Manager, Princess brings a wealth of experience in medical assistance, patient care, and healthcare coordination. She is a Certified Nursing Assistant and Certified Medical Assistant, with a strong background in clinical procedures, patient support, and administrative efficiency.

Prior to joining A Kind Heart Healthcare Services in 2022, Princess gained extensive experience in the pharmaceutical industry, further strengthening her knowledge of medications, healthcare processes, and patient advocacy. Her expertise allows her to bridge the gap between clinical care and personal support, ensuring that every client receives the highest standard of service tailored to their evolving needs.

For Princess, understanding the continuous and ever-changing needs of each client is at the core of senior care. She believes that closely working with the care team and, most importantly, family members, provides peace of mind and reassurance—not just for the client, but for their loved ones as well.

At A Kind Heart Healthcare Services, Princess plays a vital role in coordinating and overseeing client care, ensuring that seniors receive personalized, compassionate, and high-quality support.

Her dedication to client well-being, attention to detail, and passion for senior care make her an essential part of the team, helping clients live with dignity, comfort, and respect while fostering strong connections between caregivers, families, and healthcare professionals.

Nora Valles

Staffing Manager
NoraV@akindheartinc.com

Juicy Halipa

Staffing Team Leader
Juicy Halipa is a dedicated Staffing Coordinator at A Kind Heart Home Health Care Services, leveraging over six years of specialized experience in healthcare staffing and operations. Excelling in nurse placement, client success, and complex scheduling coordination, she brings a comprehensive and systems-savvy approach to managing reliable, high-quality care support.

Having worked across multiple healthcare organizations, including key roles at Actriv Healthcare and NexNurse, Juicy has built expertise in the end-to-end staffing lifecycle, business development, and account management. This deep background allows her to understand the unique needs of facilities, providers, and clients alike. She is proficient in essential healthcare systems like Kevala, CTM, and SnapCare, ensuring seamless credentialing, compliance, and accurate professional placement.

In her current role, Juicy is responsible for coordinating complex caregiver schedules across home health and nursing pool assignments. She proactively manages provider recruitment, screening, and onboarding, alongside managing schedule adjustments and service cancellations. Her focus is on maintaining open communication with clients, families, and facility partners to guarantee continuous, compliant, and high-quality care.

Juicy is driven by the mission that staffing is more than simply filling shifts—it is about ensuring safety, delivering superior quality care, and fostering long-term relationships that lead to better patient outcomes. Her commitment to connecting the right healthcare professional with the right setting makes her an invaluable asset to the A Kind Heart team.

Louise Nathalie Fernandez

Social Media Manager

Louise Nathalie Fernandez is the Social Media Manager for A Kind Heart Healthcare Services, responsible for cultivating the agency's voice and presence across all digital channels. She leverages a comprehensive background in digital communication and strategic administration to connect with the community, engage caregivers, and showcase the compassionate service of A Kind Heart.

Louise’s extensive experience in social media management includes providing end-to-end support, covering content scheduling, high-quality video editing, graphic design (Canva), and KPI reporting. Her proficiency in managing daily content uploads, crafting engaging captions, and responding promptly to followers ensures that A Kind Heart maintains a high level of digital engagement and professionalism.

Before focusing on social media, Louise developed strong administrative and organizational skills as a Virtual Assistant and Research Liaison Officer. This background, which involved coordinating survey distribution, scheduling focus groups, and meticulously managing contact lists, ensures she brings a data-driven and highly organized approach to digital strategy and reporting.

At A Kind Heart Healthcare Services, Louise is crucial to driving brand awareness and supporting recruitment efforts through effective online storytelling. Her ability to translate the agency's mission into compelling digital content and efficiently manage both the creative and technical aspects of social media makes her a dynamic and indispensable asset.

Russell Javier

Scheduler

As the Scheduler at A Kind Heart Healthcare Services, Russell plays a key role in ensuring the efficient, reliable, and well-supported delivery of home care services. With 6 years of experience spanning direct patient care as a Physical Therapist and specialized roles as a Healthcare Virtual Assistant, he brings a unique blend of clinical knowledge, administrative proficiency, and technological expertise to his position.

Before joining A Kind Heart Healthcare Services as a Scheduler in April, Russell worked extensively in clinical support and health technology roles, where he gained valuable insight into patient documentation, EMR management, and operational efficiency. This experience shaped his commitment to supporting providers and ensuring data integrity through thoughtful administrative coordination.

At A Kind Heart Healthcare Services, Russell excels in leveraging his skills to coordinate appointments, manage provider availability and schedules, and ensure all operational logistics align with high standards of patient care. His proficiency in EMR documentation, tracking performance metrics, and managing data systems makes him an essential part of the team.

Russell is passionate about contributing to improved clinical operations, encouraging seamless workflows, and maintaining a supportive environment for therapists and staff. His goal is to help clients and families receive high-quality care by empowering providers to succeed in their roles through expert administrative and scheduling support.

His dedication, professionalism, and commitment to detail continue to make a positive impact on the clients, providers, and staff he works with every day.

Rosela Javier

Care Manager Assistant/Scheduler

As a Care Manager Assistant/Scheduler at A Kind Heart Healthcare Services, Rosela Javier is the Care Manager's right hand, playing a vital role in the foundational logistics of client care. She is responsible for the crucial task of ensuring seamless scheduling and support, drawing upon a deep and diverse professional background that bridges over 14 years of direct patient care with significant business operations expertise.

Before joining A Kind Heart Healthcare Services, Rosela spent much of her career as a Private Nurse in Bacolod City, where she gained firsthand insight into individualized patient needs, complex care coordination, and the critical importance of compassionate home care. This extensive clinical experience, coupled with her background as an entrepreneur managing a grocery store and a trucking service, provides her with a unique ability to navigate the complexities of healthcare logistics.

At A Kind Heart Healthcare Services, Rosela uses her strong organizational and multitasking skills to manage caregiver schedules, ensure timely shift coverage, and proactively assist the Care Manager in executing and tracking client care plans. Her attention to detail and ability to efficiently balance the needs of clients and caregivers are essential to maintaining the high standards of service provided by the agency.

Rosela is dedicated to supporting the care team and ensuring that every client receives reliable, high-quality service. Her experience in nursing instills a focus on empathy and patient well-being, while her business acumen ensures operational efficiency and meticulous scheduling. Her commitment to both clinical excellence and smooth administration makes her an invaluable asset to the team, allowing the Care Manager to focus on strategic client oversight while trusting Rosela to manage the daily operations and logistics.

Cristine Marie Sabong

HR Processing Specialist
Cristine Marie Sabong is an HR Processing Specialist at A Kind Heart Healthcare Services, where she plays a crucial role in ensuring the agency maintains a pipeline of compliant and well-vetted caregivers. She specializes in streamlining recruitment, performing meticulous credential monitoring, and managing robust HR compliance. Her background in accounting and administration provides her with a unique foundation in operational precision and detail orientation, which is vital for the healthcare industry.

Before joining A Kind Heart Healthcare Services in May 2025, Cristine built a strong professional history in documentation, accounting, and administrative supervision across various firms, including I.O.S Marketing Corp. and Roperl Trademart and Logistics. This experience instilled a deep commitment to maintaining accurate logs, handling account reconciliation, and enforcing strict procedural compliance—skills she now applies daily to the HR function.

In her current capacity, Cristine oversees the end-to-end process of caregiver recruitment and onboarding. She is responsible for the critical task of recording and monitoring all caregiver credentials, licenses, and CEUs, proactively setting compliance and expiration alerts to ensure continuous readiness. She also manages job ad postings, conducts background checks, and serves as the primary contact for addressing employment, caregiver, and HR-related concerns through various communication channels.

Cristine is passionate about creating a supportive environment for the caregiving staff by ensuring a smooth, compliant onboarding experience. Her goal is to safeguard the agency’s operational integrity by maintaining a highly qualified workforce, allowing caregivers to focus on delivering excellent client care. Her dedication to accuracy and comprehensive HR support makes her an essential part of the A Kind Heart team.

Jilly Rose Jaron

Recruitment Specialist

As the Recruitment Specialist at A Kind Heart Healthcare Services, Jilly Rose Jaron plays a foundational role in building and maintaining the high-quality team required to deliver compassionate care. She manages the entire recruitment pipeline, ensuring that every applicant is not only qualified but also aligns with A Kind Heart's core values of dedication and empathy.

Before joining A Kind Heart, Jilly built a robust foundation in Human Resources. As an HR Assistant at The 30k Story Inc., she gained over three years of end-to-end experience, encompassing recruitment, meticulous payroll processing, and timekeeping management, alongside handling employee relations and ensuring policy compliance.

This experience was enhanced by her role as an HR Administrator and Virtual Healthcare Assistant at Dawson Homecare, where she specialized in recruitment, administrative coordination, and actively contributed to marketing initiatives. This background provides Jilly with a crucial dual perspective—understanding both the administrative complexity of HR and the specific operational needs of a healthcare setting.

At A Kind Heart, Jilly drives the talent acquisition strategy, focusing on sourcing, screening, and onboarding caregivers. Her systematic approach, combined with her deep understanding of payroll and timekeeping from previous roles, ensures a seamless and compliant transition for every new hire. She is essential to maintaining low turnover and high staffing quality.

Jilly is passionate about supporting the people who provide care. Her dedication to finding the perfect match between the caregiver’s skills and the client’s needs directly contributes to client satisfaction and empowers her colleagues to succeed in their roles every day.

Analyn Muego

Bookkeeper

As the Bookkeeper for A Kind Heart Healthcare Services, Analyn Muego is the critical guardian of the agency's financial health. Her responsibilities are crucial to ensuring transparency, compliance, and accurate fiscal management, which ultimately supports the agency's ability to provide consistent, high-quality care.

Analyn brings extensive and specialized experience to her role. She served as an Accounting Supervisor from April 2015 to May 2020, where she gained comprehensive oversight of financial operations and reporting. Since then, her ongoing work as a Freelance Bookkeeper (December 2020 – present) has honed her skills in managing diverse accounts, ensuring precise record-keeping, and adapting to various business structures.

At A Kind Heart Healthcare Services, Analyn oversees all aspects of the daily financial flow, including processing transactions, managing ledgers, reconciling accounts, and preparing detailed financial statements. Her meticulous attention to detail and deep understanding of accounting principles ensure that the agency operates with complete financial integrity.

Analyn is passionate about providing reliable and trustworthy financial support, ensuring that the entire team has a clear picture of the company's fiscal status. Her dedication to accuracy and her proven history as a financial supervisor make her an invaluable asset to the administrative foundation of A Kind Heart Healthcare Services.

Regina Bachoco

Scheduler

As the Scheduler at A Kind Heart Healthcare Services, Regina plays a key role in ensuring the efficient, reliable, and well-supported delivery of home care services. With over 8 years of experience spanning specialized roles in staffing, logistical coordination, education, and high-volume BPO environments, she brings a unique blend of organizational expertise, operational proficiency, and exceptional communication skills to her position.

Before joining A Kind Heart Healthcare Services, Regina worked extensively in roles such as Staffing Coordinator (1.5 years at Actrivhealthcare), Real Estate Transaction Coordinator (4 years at Arkansasrealtor), and ESL Teacher (2 years at ABC360). This diverse experience shaped her commitment to supporting providers and ensuring logistical efficiency through thoughtful scheduling coordination. Her background in BPO across Technical, Sales, and Medical accounts further equipped her to handle complex, fast-paced demands.

At A Kind Heart Healthcare Services, Regina excels in leveraging her skills to coordinate appointments, manage caregiver availability and schedules, and ensure all operational logistics align with high standards of patient care. Her proficiency in detail management, tracking complex schedules, and managing communication systems makes her an essential part of the team.

Regina is passionate about contributing to improved clinical operations, encouraging seamless workflows, and maintaining a supportive environment for caregivers and staff. Her goal is to help clients and families receive high-quality care by empowering caregivers to succeed in their roles through expert administrative and scheduling support.

Her dedication, professionalism, and commitment to detail continue to make a positive impact on the clients, providers, and staff she works with every day.

JP Rosende

Operations Support Manager

As the Operations Support Manager at A Kind Heart Healthcare Services, JP Rosende is the driving force behind the organization's operational excellence and efficiency. His role is paramount in translating administrative needs into streamlined, automated systems, thereby ensuring that A Kind Heart delivers reliable, high-quality service while strengthening its entire internal infrastructure. JP brings a powerful combination of technical certification and practical problem-solving to every task.

Before transitioning to his current role, JP served as the Systems and Workflow Manager. During this time, he concentrated on conducting comprehensive audits and strategic optimization of internal platforms, most notably implementing Key Performance Indicators (KPIs) and real-time dashboards. This extensive experience in data-driven accountability honed his ability to simplify complex processes and ensure that managerial decisions are always grounded in concrete performance metrics.

At A Kind Heart, JP oversees the entire spectrum of day-to-day virtual operations, supervising the performance of Virtual Assistants across critical departments, including Staffing, HR, Marketing, and Finance. He operates as the critical liaison between the U.S. and Philippine-based management teams. His expertise as an Automation & System Optimization Expert—leveraging certifications in Monday.comand Make.com—is used daily to build and automate critical workflows, eliminating bottlenecks and directly fueling peak team productivity.

JP is passionate about building a foundation of operational integrity. As an Infrastructure Shield, he champions strict adherence to SOPs and HIPAA privacy regulations across all virtual team functions, maintaining the highest standard of confidentiality and compliance. His ultimate goal is to ensure A Kind Heart’s administrative foundation is solid, reliable, and invisible, allowing the clinical teams to focus entirely on providing seamless, heartfelt client care.